Samsung Galaxy S4 USB Not Recognized by Windows 7


When I connect my Samsung Galaxy S4 (Verizon) with a USB cable to my work PC that is running Windows 7, my work PC recognizes it immediately. I see all my pictures, music, etc.

When I connect my phone to my home PC which is also running Windows 7, I get a device named “CD Drive (F:) Verizon Mobile”. I see a very short list of folders and files that includes a USB driver (with an autorun) and a few Mac OS folders in it. In Device Manager, this shows up under DVD/CD-ROM drives” with a driver named “SAMSUNG File-Stor Gadget USB Device”.

After a few seconds of looking at these files, Windows removes the device and replaces it with one labeled “SCH-I545″. Clicking on SCH-I545, there are no files visible. I have many files and photos on my phone, but I can’t see any of them in Explorer. If I right-click SCH-I545 and get Proeprties, I see a battery level, but nothing else.

Opening Device Manager, I see SCH-I545 in the list of portable devices. The manufacturer of this driver is Microsoft. I have tried uninstalling the driver, unplugging the phone, and plugging it back in, but the same thing happens.

I have tried downloading and installing the USB driver from the Samsung site, but the same thing happens.

I have managed to get Samsung Link working to load some files onto my phone, but I would much rather use a file copy mechanism.

Does anyone have an idea of how I can get my home PC to recognize the phone and let me copy files to and from it?

One Response to “Samsung Galaxy S4 USB Not Recognized by Windows 7”


Leave a Reply

Question and Answer is proudly powered by WordPress.
Theme "The Fundamentals of Graphic Design" by Arjuna
Icons by FamFamFam